Member Password Reset

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If a website user has forgotten their password you can simply have them do a password reset from the website.  It will ask them to answer a security question and then send them a link to their email address that is set to receive system messages. 

If the user doesn't know their security question you have two options:

1. You can do a password reset for them. You open their i:Que record, and then use appropriate data to verify their identify. Then on the member navigation there is a button called login credentials.

Once you click that, the Change Login Credentials Wizard will open.

 

2. The alternate solution is a person can re-register at any time. By re-registering it wipes out their username, password and security question.

 

 

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